[Company Name] is looking for a dedicated, reliable, and diligent Benefits Administrator to complement our HR team and ensure our employees have access to the best benefits packages available.
We need someone who can handle detail across a broad range of benefits packages and who can guarantee that our benefits schemes run smoothly and to the satisfaction of our employees.
You will be part of a highly professional team and will contribute significantly to the well-being of our employees and our organization as a whole.
Benefits Administrator Responsibilities
As a Benefits Administrator, you will be responsible for:
Managing all our benefits schemes daily
Ensuring employees are all benefitting from the full range of our offerings
Liaising with our providers to ensure the best service
Researching new options with current and new providers
Helping employees with queries and issues
Required Skill Set
We are looking for the following skills and attributes:
Bachelor’s degree in HR, Payroll, or Accounting
At least two years’ experience in a benefits admin environment
Expert knowledge of common HRIS
Excellent written and oral communication skills
Proven ability to meet deadlines
Fully comfortable with high work pressure
Helpful and collaborative mindset
Thorough understanding of supplier relationship management
A Benefits Administrator works in the HR department and runs the company’s benefits programs day-to-day.
They are responsible for the planning and administration of benefits programs such as healthcare plans, pension schemes, housing allowances, wellness programs, and stock options. The role works closely with HR management, payroll team, and employees to ensure the smooth running of all such schemes.
A Benefits Administrator is primarily a support role, but successful Benefits Administrators are good problem-solvers, work well with processes and details, and have strong analytical skills.
A Benefits Administrator plans and administers an organization’s benefits programs, maintains records, ensures coordination with the payroll function, and responds to employee queries.
A Benefits Administrator’s tasks include:
Maintaining employee benefits records
Handling benefits claims, enrollments, and cancellations
Coordinating benefits contributions with payroll
Advising employees on the organization’s benefit programs
Liaising with providers to ensure value and efficiency
Resolving employee queries
Researching providers for new or better benefits schemes
Maintaining records for providers, legislative authorities, and auditors
Maintaining Employee Benefits Records
The Benefits Administrator ensures that employee benefits records are kept correct, complete, and up-to-date. The records must reflect scheme membership, enrollment date, claims history, and scheme uptake among the employees and must be managed in such a way that they are instantly accessible.
Each scheme requires its own set of information, and a Benefits Administrator must manage a potentially vast amount of data across multiple schemes, suppliers, departments, and employees. A Benefits Administrator will be held accountable for all the records being in place.
Handling Benefits Claims, Enrollments, and Cancellations
Employees need a fast response when lodging claims, and a Benefits Administrator handles all claims f and makes sure all employees are enrolled in the schemes they are entitled to.
A Benefits Administrator ensures that relevant claim forms are available, filled out correctly, and confirmed as received by the provider. They pass the claim on to the correct provider, confirm receipt, and follow up on the progress of the claim, keeping the employee informed at all times.
The process is often simplified by automated claim processing systems, but the Benefits Administrator remains responsible for making sure claims are processed quickly and efficiently.
A Benefits Administrator also assists employees in enrolling in benefits schemes and removes employees who have left the organization.
Coordinating Benefits Contributions With Payroll
The payroll department or specialist must calculate benefits contributions for each employee and deduct the correct amounts from the gross salary, so a Benefits Administrator collates all benefits scheme information and hands the data to payroll in the correct format.
A Benefits Administrator guarantees that the data handed over to payroll is complete and correct.
Advising Employees on the Organization’s Benefit Programs
Benefits scheme entitlements can be complex and may vary from employee to employee. A Benefits Administrator advises employees on the benefits schemes available to them and their relative merits. They must know the details of each scheme and should be able to answer most employee questions without having to consult the provider.
The advice given should be objective and complete and should focus on the best interests of the employee—not the provider.
Liaising With Providers To Ensure Value and Efficiency
Scheme providers and a Benefits Administrator are in regular contact and should work together to make sure the organization is getting the best terms and service possible. A degree of negotiation may be necessary, but a Benefits Administrator should look for a cooperative and mutually beneficial relationship with each provider.
HR Management and Benefits Administrators should also discuss the willingness, customer service, and efficiency of each provider to help the organization make better provider choices going forward.
Resolving Employee Queries
A Benefits Administrator is often the first point of contact for employees with questions about their benefits schemes. The Benefits Administrator needs to be friendly, helpful, and knowledgeable enough to answer most questions immediately.
Dealing with employee queries may be seen as an imposition, but a Benefits Administrator must prioritize resolving any benefits-related issues to keep employees happy with their scheme membership.
Researching Providers for New or Better Benefits Schemes
A Benefits Administrator should continually research the market for new providers, benefit options, or offers that could enhance the organization’s current benefits offer and ensure employee satisfaction.
The research should be a mixture of web trawling, direct contact with scheme representatives, and meetings with new potential providers. Provider research is a monthly exercise, and a Benefits Administrator reports the results to management.
Maintaining Records for Providers, Legislative Authorities, and Auditors
The Benefits Administrator must ensure that all the organization’s benefits-related records are readily available to external agencies in the required formats. The maintenance of the records should go hand-in-hand with internal record-keeping, but the Benefits Administrator must be aware of any special requirements by authorities, providers, or auditors.
Roles a Benefits Administrator Typically Collaborates With
A Benefits Administrator works closely with the following roles:
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