Director of Communications and Operations Job Description Template

[Company Name] is looking to hire a diligent and experienced Director of Communications and Operations. In this role, you will primarily be responsible for ensuring the smooth running of the organization’s internal operations and internal and external communications. You will be tasked with planning and directing customer-focused activities that strengthen the brand image, boost conversion rates, and increase retention.

As a Director of Communications and Operations at [Company name], you will be accountable for developing and overseeing the implementation of high-impact communication programs and marketing/brand awareness campaigns. Your chief duties include setting strategic goals, implementing comprehensive brand-level initiatives that drive growth, and improving management systems, processes, and policies.

You are expected to monitor the efficiency of all operational systems and procedures and ensure efficient management reporting, excellent flow of information, and optimal organizational planning in support of the agency’s overarching goals. As a Director of Communications and Operations, you’ll also be responsible for ensuring efficient communication with external audiences, as well as managing the internal teams—assigning projects, overseeing incoming requests, and distributing the workload.

Director of Communications and Operations Responsibilities

• Develop overarching communications and operations strategies, create appropriate systems and processes, monitor their implementation, and oversee all aspects of the company’s operations
• Create an effective operational workflow across all levels of the organization
• Supervise the completion of communications projects and initiatives, including budget, vendor management, creative and editorial aspects, and audience engagement
• Liaise between the leadership and partners, team members, and other key stakeholders and ensure a proper flow of up-to-date information
• Manage, lead, and inspire multiple teams to deliver top-notch execution of internal communications among team members
• Monitor, review, and update company policies and procedures to ensure they adhere to applicable local, state, and federal regulations
• Identify marketplace changes that may affect our business operations and help determine the concerns and opportunities that should be brought to superiors’ attention

Director of Communications and Operations Requirements

• 8+ years of experience in Communications, Marketing, Business Administration, or Operational Management
• Bachelor’s degree in Communications, Business Administration, or a related field
• Exceptional verbal and written communication skills, with a proven ability to develop compelling communications materials
• Excellent interpersonal skills, with a demonstrated ability to foster strong positive relationships with vendors, partners, journalists, and external parties
• Excellent prioritizing, time-management, and multitasking abilities, with a proven capability to lead multiple work streams at once
• Strong capacity to influence and build advocacy for ideas and projects at all organizational levels
• Entrepreneurial mindset and experience with driving innovation through all ideation stages

Salary Ranges for Directors of Communications and Operations

The average salary range for the Director of Communications and Operations role hinges on several factors, including the employee’s education, level of experience, industry-specific knowledge, and geographic location. According to Glassdoor, these experts annually make around $114,000 in the U.S.

Consult the following table for more details on the average national pay range for this position:

Similar Roles to Director of Communications and Operations

When writing a job description, you should strive to be as thorough as possible when outlining the duties of the role. It should be perfectly clear to prospective candidates exactly what skills and qualifications you expect them to possess. A detailed job ad also guarantees fewer underqualified candidates will apply for the role you’re offering, saving you both time and money you’d otherwise spend on evaluating dozens of sub-par resumes. 

Depending on the tasks you’ll want the hire to perform and the seniority of the position, you should choose the appropriate job title. Here are a few similar roles that have some overlapping responsibilities, but require different skill sets and varying levels of experience:

• Communications Operations Manager—supervises internal and external communications activities, collaborates with senior management on the execution of internal communications plans, and ensures data integrity across all communication platforms
• Associate Director of Communications—leads the PR and communication departments, QAs all communications materials, and plans and executes all online initiatives, such as media relations, marketing campaigns, and client communications
• Communications Business Partner—devises communications strategies for internal and external stakeholders, monitors media coverage of the brand, maintains a strong relationship with members of the media, and ensures the company’s messaging reflects its mission and values

If you want to recruit a PR and Communications professional other than a Director of Communications and Operations, you’ll find job description templates for similar positions in the list below:

• Strategic Communications Consultant
• Director of Community Engagement
• Strategic Communication Specialist
• Information Technology Communications Specialist
• Director of Digital Communications
• Senior Associate of Communications
• Director of Communications
• Online Community Engagement Manager
• Senior Communications Manager
• Corporate Communications Executive
• Digital Communications Officer
• Communications and Social Media Coordinator

Get More Director of Communications and Operations Job Description Inspiration

Don’t know how to customize the job description template to create a killer job that will attract top-performers? The trick is in positioning your company as the best place for Directors of Communications and Operations to spend their careers in. If you’re lacking inspiration, it may help to look at how other recruiters advertise their companies and draw in suitable candidates. You’ll find helpful job description examples for the Director of Communications and Operations position on these popular job platforms:

1. LinkedIn
2. Monster
3. Glassdoor
4. Indeed

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