What Is a Call Center Virtual Assistant?

Call Center Virtual Assistant is a self-employed worker offering customer service support from a remote location. Their responsibilities depend on each company’s specific operations, but they are usually in charge of responding to inbound calls and addressing customer concerns, providing remote technical support, making cold calls aimed at cross-sales of a company’s services or products, and handling a wide range of administrative tasks. 

As a business owner, you are probably overburdened already, and the last thing you need is stressing over the unanswered emails or the phone ringing—these are the tasks a Call Center Virtual Assistant can overtake. By engaging a Call Center Virtual Assistant, you will be able to focus on more specialized tasks aimed at long-term objectives. 

Hiring an in-house employee would require significant expenses, such as fixed salary, health insurance, taxes, operating hardware, internet, or subscriber lines. With a Virtual Assistant, you won’t have to worry about that since they cover those costs themselves. 

What Does a Call Center Virtual Assistant Do?

The tasks of a Call Center Virtual Assistant depend on each company’s business needs, but here are the services they most commonly provide:

• Phone and email correspondence—Call Centar Virtual Assistants are in charge of providing customer service by addressing their concerns via phone and email. They are expected to answer and route business calls properly (either to the business owner or their voicemail), as well as call clients back on their behalf, leaving you the necessary time to concentrate on the core tasks without unnecessary interruptions
• Telemarketing—Virtual Assistants in a call center usually perform all activities aimed at selling your products or services and boosting your revenue. These include cold calling and email campaigns, providing potential clients with information about your product or service in an engaging manner. By outsourcing such responsibilities, you will be able to focus on core tasks, such as planning the marketing budget
• Remote tech support—While business owners tend to invest large amounts of money in on-site tech support, hiring a skilled Call Center Virtual Assistant could help them resolve a majority of issues by troubleshooting remotely. Apart from being cost-effective, it’s also a user-friendly approach that contributes to a positive public perception of your business

How Much Does It Cost To Hire a Call Center Virtual Assistant?

Hiring a Call Center Virtual Assistant can make your business run splendidly, but you will have to consider many factors when it comes to Virtual Assistant salary. Some of them are the level of experience and geographical location of a candidate, as well as the complexity of tasks they would perform. 

Virtual Assistants are usually paid hourly, on an engagement basis, which depends on the workload, so it’s not always easy to estimate the engagement cost. The average salary of a Call Center Virtual Assistant in the U.S. is estimated at $63,501 a year. Apart from affordability, there are also other reasons why you should hire them:

• You can hire anyone, from anywhere in the world. Hiring remotely might be tricky in some aspects, but it leaves you with greater chances to find someone truly competent. When you’re hiring full-time employees for office-based work, you can miss out on the top-performing candidates simply because of geographical limitations
• You can rest assured that everything will be on schedule as long as you test the candidate properly. Tardiness decreases the chances for Virtual Assistants to be engaged again, and this is why they make an effort to excel in time management—it’s how they compete on the market

Expert Tips on Hiring a Call Center Virtual Assistant

If you hire a Call Center Virtual Assistant, they will be contacting your customers directly and resolving their concerns—you want them to do it in a professional manner and preserve your reputation. Hiring remotely is difficult since you’re likely to receive a considerable amount of applications during each opening. This means way too many portfolios to review and compare before the final decision. We managed to expand our virtual team from 1 to 45 people in just 18 months—these are the tips that every remote employer can benefit from:

1. Set clear expectations regarding your future hire’s performance—This is how you reduce the number of unwanted applications—the unqualified candidates are less likely to apply if they’re aware they do not match the requirements or wouldn’t be able to handle the daily duties
2. Compare as many portfolios as you’d like—While you shouldn’t be indecisive for too long either, superficial decisions often lead to wrong choices, and you could end up hiring someone whose work won’t be as meticulous as you expected it to be
3. Test the relevant qualifications thoroughly—Portfolios solely aren’t always reliable. Don’t trust everything that’s listed there—you have to determine objectively the level of proficiency claimed for any skill that’s of utmost importance for your business, whether it’s English command or familiarity with a particular software
4. Go for an automated hiring funnel instead of manual recruitment—Having to perform all the steps during the recruitment manually can be a nuisance. You can simplify your search and refine the broad audience of applicants by setting up an automated hiring process, which can accelerate everything from testing to email correspondence 

Hire a Reliable Call Center Virtual Assistant, Faster

You can think of Workello as the perfect virtual hiring assistant. Our fully automated hiring funnel is the product of countless hours, over $100,000, and dozens of iterations. With Workello, you can automate testing, scheduling, and email correspondence with candidates so you can focus on scaling your business and maximizing revenue.

Here’s how Workello makes hiring Call Center Virtual Assistants a breeze:

1. Signup for a free Workello account and launch your automated, pre-configured hiring funnel in less than 3 minutes
2. Post your job ads across LinkedIn, Monster, Facebook, Indeed, and all your other hiring channels and link to your Workello job ad
3. See all your candidates in a single, unified Workello dashboard, regardless of which hiring channel they applied from
4. Reject, test, interview, and send offers to Call Center Virtual Assistants with a single click
5. Filter out unqualified candidates with Workello’s built-in testing feature
6. Trigger automated emails and move candidates through your hiring funnel simply by changing their status from a drop-down menu
7. Minimize transactional questions by enabling candidates to see a live status page that tells them exactly which stage of your hiring funnel they are in

Don’t waste hundreds of hours looking for a perfect Call Center VA that’s supposed to save you valuable time. Set up a fully automated hiring funnel with Workello, cut your hiring costs by 50%, and start accepting ideal candidates today!

Signup now and review 10 Call Center Virtual Assistant tests for free!