Updated Freshteam Review—Key Features, Downsides, and Pricing Info

In recent years, many software-as-a-service (SaaS) companies have stepped up to offer a more streamlined experience to business managers, marketers, and HR reps—digital solutions for a digital work environment. 

Freshworks is one of them—a company with over a decade of experience producing cloud-based customer management software. They’ve also branched into HR software over the past couple of years, and Freshteam is the result.   

Freshteam was designed to be the only HR software you’ll ever need. It helps in-house recruiters and other HR staff by providing them with a unified digital space with automation features—streamlining everything from onboarding and hiring to managing employee data, PTO time, and sick leave. 

This review will focus on Freshteam’s recruitment, applicant tracking, and onboarding options. And after checking if it comes with a decent candidate tracking system, we’ll also provide a few alternatives. 

Freshteam—Key Hiring Features

Hiring is one of the most crucial HR processes and one of the key pillars of Freshteam. The platform approaches that process from two crucial perspectives:

• Candidate sourcing
• Candidate assessment

Candidate Sourcing

Finding great candidates is one of the main tasks for any hiring manager or recruiter—and it all starts with online job postings. However, creating and managing these can be difficult. You have to create accounts on various job boards and then write a compelling job posting on each. Copying and pasting ads from one job board to another is difficult because their forms and UI rarely match. 

Freshteam streamlines the process by allowing you to create just one job posting on the platform. Once you do, Freshteam can automatically tailor it to the standards of the biggest free job sites and post it for you. It supports:

1. LinkedIn
2. Glassdoor
3. Adzuna
4. Indeed
5. ZipRecruiter

You can also do the same on your company’s social media feeds—Freshteam supports the creation and posting of job ads on Twitter and Facebook right from the platform.

Once your applications start coming in, Freshteam’s platform offers several useful features for tracking candidates as they move through different stages of your hiring funnel. It provides a resume screening functionality that stores all candidate information in a single place, including their CVs, correspondence history, and interview performance. 

You can also automatize the later stages of the hiring process with features such as creating custom recruiting workflows, interview scheduling, and managing employment offers. After you make a hire, the platform’s recruitment reporting option enables you to analyze the particular recruitment cycle and amend it if necessary.

In the U.S, 69% of all offline recruitment is through referrals—and Freshteam helps you harness that power online as well. You get an employee referral portal, which your staff can use to refer other professionals to your business and track their hiring process. This makes it easy to see who referred whom and whether they’ve been hired. That removes a lot of communication HR reps would otherwise have to go through regularly and manually.

Onboarding 

Many people in different roles are involved in onboarding new hires—which is why it can be hectic. Freshteam simplifies the process in a few major ways:

1. Custom checklists 
2. Shared tasks
3. Staff communication

Companies can use Freshteam to create checklists for every new hire—and you can create specific templates for each filled position. These checklists provide a clear structure to the onboarding process, removing a lot of miscommunication and guesswork from the equation.

Each task on the checklist is assigned to relevant team members, who provide oversight and any necessary assistance. Throughout the process, all relevant stakeholders can see how new hires are doing, what they’re doing, and who’s supposed to be helping them. 

All onboarding-related staff communication can be handled through Freshteam—removing the need to manually keep track of different texts, emails, and casual conversations. 

Freshteam Downsides

Freshteam is an excellent hiring platform designed by an experienced team. However, it still comes with a few notable downsides. 

According to many reviews, Freshteam’s customer support and UX are not at the top of their game. The tech support staff seems to be based overseas, so they’re not quick to respond if the client is from a different time zone. Also, they rarely follow up on design issues and forward suggestions to the developers—they just try to solve individual problems ad hoc. 

Besides, many forms—like the ones for data importing and email templates—are clunky and not intuitive enough. Overall, the platform’s attempt to provide every HR feature leads to a somewhat overly complex and cluttered interface, thus affecting the user experience.

Freshteam Pricing Plans

Freshteam has a pretty complicated price scheme. There are four price tiers, each consisting of:

• A monthly fee you pay per employee
• A monthly or yearly fee for using the platform

Here are the four tiers with prices calculated based on a 20-person team: 

1. Free—basic applicant tracking and PTO features for up to 50 people
2. Growth—$95 per month, or $948 per year 
3. Pro—$167 per month, or $1,668 per year
4. Enterprise—$299 per month, or $2,988 per year

The prices are competitive compared to other major players in the HR software market with a similarly comprehensive features offering. But if you mainly need the platform for its applicant tracking system (ATS) and hiring features, you’ll probably find it overpriced. Also, it doesn’t help that their pricing scheme is needlessly complex. 

Freshteam Alternatives

If Freshteam’s offer doesn’t sound particularly enticing, don’t worry—there are plenty of alternatives. And we’ve decided to make it easier to choose one by reviewing the most popular options:

Workello vs. Freshteam

Many companies don’t want their entire HR workload to depend on a single platform—and you don’t get much flexibility from Freshteam in that regard. What happens when you find out that one platform handles hiring better while another is great at PTO management?

If you don’t want you or your HR staff to spend countless hours getting used to a complex digital HR platform, Workello is an excellent solution for high-volume recruiting. It doesn’t just automate your hiring funnel—you get everything pre-made and ready to go, like hiring offers, rejection letters, pre-hiring assessments, and interview invitations. 

All you need to do is to move candidates from stage to stage—Workello sends out the appropriate emails and does everything else automatically. 

Also, you can forget about complex pricing plans that you need an MBA to understand—Workello’s two price tiers are affordable and straightforward. You get all of the features in both; the only difference is the number of assessments your company can process. 

Freshteam vs. Workello: Features and Prices

You can compare both platforms’ features and prices here:

Bottom Line

Freshteam strives to be a comprehensive HR platform—and it succeeds, but not without an overly complex user experience and pricing scheme, and reportedly inadequate customer support.

On the other hand, Workello focuses on recruitment and pre-hiring assessments, does a better job at it, and still manages to be more cost-effective. If you’re looking for a hiring solution, Workello wins hands down.